spindle · support
Get in touch.
I want to make Spindle even better, and the best ideas come from the people actually using it. So any and all questions, bug reports, and feedback are genuinely appreciated: tell me what you love, what's driving you up the wall, or the feature you wish existed.
Choose the section for your platform below. Store purchases, restore steps, and device settings are platform-specific.
Spindle for iOS
For iPhone questions, include your iPhone model, iOS version, Spindle version, and the steps that led to the issue. Do not send account passwords or payment details.
Spindle for Android
Add your music
Use Import Music to select audio files or a folder through Android's file picker. Keep your originals backed up. For a remote library, open Settings, then Streaming & Sync and enter your compatible server's address and credentials. Prefer HTTPS.
Unlock or restore
Spindle includes a seven-day playback trial and a one-time permanent Google Play unlock, with no recurring subscription. The app displays your local Play price. Android and iOS purchases belong to separate stores and do not transfer between them.
If you purchased before, use the same Google account in Play Store and open Spindle online. Ownership is checked automatically. If still locked, choose Restore Purchase in Settings. If pricing is unavailable, check your connection and use Retry. A refunded purchase no longer provides the permanent unlock.
For purchase help, include your Google Play order number if needed. Never send card details or your Google password.
Last.fm and playback
Open Settings, then Scrobbling, to connect an eligible Last.fm account and enable scrobbling. Tracks skipped before the listening threshold may not appear. Turning scrobbling off or signing out stops future submissions; manage existing history at Last.fm.
For playback problems, include your device model, Android version, Spindle version, audio file type, and whether you used the speaker, Bluetooth, or a USB DAC. Describe the action that triggered the problem and try a second known-good local file. Native-rate USB support depends on your device and connected hardware.
Send a report
Use Send bug report, inspect its diagnostic text, and choose your email app. Send the report to hello@raindog.ai. Do not include passwords, session keys, private server URLs, or music you lack permission to share. Hide account details in screenshots.
Zak Brown handles support. For the retention schedule or deletion of information you sent, see the privacy policy. We cannot delete records held by your music server, Google Play, or Last.fm.
— Zak, raindog